from17.73EUR/ h
Customer Service for all Industries, Differentiate between Good and Great Customer Service
Customer service is the core essence of any business. You may have a great product to offer but your relations with the customer and its sustainability will ensure how your business progress.
In this class we take you through a basic psychological understanding of different types of Customers and their behavior to include in a thoughtful process before approaching any customers.
In this class we take you through a basic psychological understanding of different types of Customers and their behavior to include in a thoughtful process before approaching any customers.
Extra information
Bring your laptops, steady WIFI connections, Speakers and MicrophonesLocation
Online via webcam
General info
Age: | Adults (18-64 years old) Seniors (65+ years old) |
---|---|
Student level: | Beginner Intermediate Advanced |
Duration: | 60 minutes |
The class is taught in: | English |
About Me
Hello everyone,My name is Kumar, a graduate of Hospitality and Tourism Studies from Mumbai, India.
I have spent the last 16 years of my life in the Hospitality and Tourism Industry working with great hospitality brands such as Hyatt, Fairmont, Address Group, Starwood and JW Marriott.
I am known by peers for being a pioneer in the field of Food and Beverage Management, Events Sales and Execution, Recruitment, Training and Development, Team Management and how to bring out the best in an individual's talent.
Through my training courses, I am willing to share my experience so that you can benefit in your personal and professional life with simple tried and tested strategies.
Education
BSc. in Hotel and Hospitality AdministrationCertificate in Train the Trainer
Certificate in Food Hygiene
Certificate in Wine and Spirit Tasting
Certificate in Food and Beverage Concept Development
Certificate in Revenue Management
Experience / Qualifications
1. Director of Business Development. Thailand - 2017 till present2. Senior Manager - Events Sales and Operations @ JW Marriott Khao Lak, Thailand - 2016 - 2017
3. Food and Beverage Manager @ Grosvenor House, Dubai - 2013 - 2016
4. Trainer and Events Operations Manager @ The Address Hotels and Resorts, Dubai - 2010 - 2013
5. Food and Beverage Supervisor @ The Fairmont, Dubai - 2006 - 2010
6. Food and Beverage Associate @ The Grand Hyatt, Mumbai - 2004 - 2006
Ask a question
Send a message explaining your needs and Kumar will reply soon:
The more detail, the better.
Ex. "Hi, when are you available to meet for a lesson?"
Ex. "Hi, when are you available to meet for a lesson?"
Availability of a typical week
(GMT -05:00) New York
Mon | Tue | Wed | Thu | Fri | Sat | Sun | |
---|---|---|---|---|---|---|---|
0 | |||||||
1 | |||||||
2 | |||||||
3 | |||||||
4 | |||||||
5 | |||||||
6 | |||||||
7 | |||||||
8 | |||||||
9 | |||||||
10 | |||||||
11 | |||||||
12 | |||||||
13 | |||||||
14 | |||||||
15 | |||||||
16 | |||||||
17 | |||||||
18 | |||||||
19 | |||||||
20 | |||||||
21 | |||||||
22 | |||||||
23 |
from 17.73€Online via webcam
100% Satisfaction Guarantee
Good-fit Instructor Guarantee
If you are not satisfied after your first lesson, Apprentus will find you another instructor or will refund your first lesson.
Online reputation
- Instructor since March 2021
- Google connected
Availability of a typical week
(GMT -05:00) New York
Mon | Tue | Wed | Thu | Fri | Sat | Sun | |
---|---|---|---|---|---|---|---|
0 | |||||||
1 | |||||||
2 | |||||||
3 | |||||||
4 | |||||||
5 | |||||||
6 | |||||||
7 | |||||||
8 | |||||||
9 | |||||||
10 | |||||||
11 | |||||||
12 | |||||||
13 | |||||||
14 | |||||||
15 | |||||||
16 | |||||||
17 | |||||||
18 | |||||||
19 | |||||||
20 | |||||||
21 | |||||||
22 | |||||||
23 |
from 17.73€Online via webcam
Good-fit Instructor Guarantee
If you are not satisfied after your first lesson, Apprentus will find you another instructor or will refund your first lesson.
Share
You are here
Similar classes
Fatih
Business, Marketing, Human Resource Management TutorAre you enrolled in a Business Management or an MBA program and you need help in your business courses? Fatih would be happy to help you in your business management, marketing, human resource management and other related courses. I have a PhD in economics from Georgetown University and I have a BA in economics from Bogazici University. Over the past 10 years I have worked as an Associate Professor of Economics and Finance in various universities and I tutored university students in various economics, finance, and accounting courses. Our academy helps college students in their various courses. We have students from various universities in US and UK including American University, George Washington University, Nottingham University, King's College London, University of Bath, Northwestern University, University of Royal Holloway etc. Please contact us if you need help in any of your business management courses.
Qami
✅ COPYWRITER, ADVERTISING WRITER, DESIGNER-EDITOR: ENHANCE YOUR CONTENT TO OFFER IT BETTERCopywriting is the art of selling with words. In short, it's written marketing. Concretely, a copywriter (or copywriter) writes content tailored for the sale of a product or service.
And precisely, it is either:
- to offer you concrete techniques, a clear methodology and pragmatic tools to learn how to write quality content yourself for your own needs
- or to help you directly to promote the content of your product and design a text, a letter, a hook, a slogan, write marketing files, press releases, an internet page, blog posts, advertising banners and newsletters (...) in an impactful and optimal way. Choose the appropriate terms and format them in order to convey an idea, a message, in the most relevant, effective and persuasive way possible.
So, how can you write writing highlighting a brand, a product, a person or simply a company... in order to promote it and gain visibility?
This is why, to help you on the one hand, to create strong, attractive and synthetic messages but also on the other hand, to teach you to do it for yourself, it will be a question of precisely understanding your needs, your product, your strategy, the values you wish to convey (...). Objective: to be creative enough to capture the attention of your audience and make readers want it.
With reusable writing, making your communication profitable, increasing your notoriety and achieving your objectives (...) allows you to make a lasting impression over time. Because always keep in mind that the writing remains.
Develop your visual approach, compare the coherence of the text with the guideline but also the coherence of the idea with the graphic concept: it is also a question of assuming the tasks of coordination.
If you also wish to train yourself to write other content yourself, the training can include deepening your writing skills to give personality to your texts, developing ideas, concepts and their implementation, creativity/presentation techniques... all anchored in practical exercises and scenarios.
➤ THE COPYWRITER TRAINER
Trained at the Grande Ecole post-European preparatory classes & Ivy League University in the United States, our teacher has specialized and worked for more than 17 years, in Europe and North America, in the field. On the one hand as a copywriter then as director of communication / advertising agencies. On the other hand, as a trainer in this field in renowned public and private international establishments, speaking in forums and conferences.
➤ PLACE, TIMETABLE, PRICES
✓ Locations: Geneva-Lausanne-Fribourg-Zurich-Neuchâtel-Lugano-Montreux-Basel-Neuchâtel-Bern-Lucerne-Brussels-Luxembourg-Paris-Lyon. But currently, these sessions continue to be offered by videoconference in the current context and in accordance with general demand which is almost unanimous on this subject.
✓ Indeed, apart from the classic advantages of videoconferencing (time saving related to travel & their unforeseen events, eco-responsibility, increased schedule flexibility, etc.), the quality of the session & the interaction remain identical. In addition, the entire exchange, notes and recommendations are immediately transcribed on the dedicated chat.
✓ To support us among ourselves & to be pleasant to you in this sustainable / particular period and in a spirit of solidarity, the fees are temporarily reduced and will not increase after the start of our sessions. The rate offered is not a corporate rate and does not allow the delivery of invoices to companies that request it.
✓ Languages: French/English.
✓ The progress following these private sessions is perceptible from 1 to 2 sessions (*2024 study).
✓ As other people do regularly, you can also please your loved ones by offering gift vouchers available all year round.
CONTACT / PROGRAM
✓ A la carte program: evaluated and adapted to each need.
Anis
Electronic marketing, website design, design and installation of advertising videosTeaching the skills of using Photoshop, CapCut and Adobe Premiere to edit videos in a simple and professional way.
Teaching marketing methods, tools and how to apply them
Teaching programming and website design using WordPress
All these programs will be divided into several training courses.
Gaëlle
AI to develop your business online for kids and entrepreneurs in French, English or SpanishNew technologies offer you a range of tools to automate your work, save your time and focus on the tasks that particularly require your attention and generate income for your business.
This course is dedicated to beginners, child entrepreneurs, business leaders who can no longer spend their time on endless to-do lists and even teachers who wish to integrate these tools into their classes.
Panagiotis
WordPress Developer - Information Technology TeacherUnleash Your Digital Potential!!!
Hello.
I have been an Information Teacher since 1996.
Are you eager to dive into the exciting world of computer science and web development?
Whether you're a beginner or looking to enhance your skills, I'm here to guide you.
With years of experience in the field, I'm passionate about sharing my knowledge and helping others learn. I offer personalized tutoring sessions tailored to your specific needs and learning style.
What I Can Teach You:
⭐ Programming Fundamentals: Master the basics of programming languages like Python, Java, C, and C++
⭐ Web Development: Build stunning websites using WordPress
Why Choose Me?
⭐ Personalized Learning: I tailor my teaching approach to your needs and learning style.
⭐ Practical Experience: I combine theoretical knowledge with hands-on projects to reinforce learning.
⭐ Patient and Supportive: I create a positive and encouraging learning environment.
⭐ Flexible Scheduling: I offer flexible scheduling options to accommodate your busy life.
My areas of expertise are:
👉 Content Management System: WordPress, Joomla
👉 Learning Management System: Moodle
👉 Online Journal Manager: OJS (for indexing to PubMed, Google Scholar)
👉 School Management and Organization System: Classter, Epafos
👉 STEM: Arduino, S4A, Scratch, Kodu
👉 Computer Languages: Java, C, C++, Python, C#, Algorithm, Introduction to any language
👉 Program Applications: Microsoft365 - Azure, Microsoft Windows, Microsoft Office
👉 Web Server: cPanel, Plesk, Linux, WHM, PhpMyAdmin
👉 Organize: Asana, Trello, Slack, Git, Active Campaign
👉 Google: AdWords, AdSense, Analytics, G Suite
If you have any questions or want to discuss any project, you can contact me by PM.
I am looking forward to hearing from you soon.
Regards,
Panagiotis
Vincent
IGCSE , A LEVELS FOR ACCOUNTS, BUSINESS STUDIES, MARKETING and ECONOMICSI specialize in tutoring Accounting and Business for school. My goal is to keep students challenged, but not overwhelmed. I assign homework after every lesson and provide periodic progress reports.
AM A PASSIONATE AND PROFESSIONAL TEACHER OF ACCOUNTS, BUSINESS AND ECONOMICS.
ALWAYS AVAILABLE AND READY TO MAKE A DIFFERENCE IN THE STUDENTS . I HAVE BEEN TEACHING IGCSE AND A LEVELS .
AM SO MUCH FAMILAR WITH THE IGCSE SYLABUS AND A LEVELS.
I have full Outstanding knowledge of accounts formulas and concepts. In-depth knowledge of using various teaching and learning aids. Ability to pay extra attention to the slow learning students. Exceptional verbal and written communication skills.
Mariam
French and arabic classes for everyone we communicate to practice.Passionate educator with expertise in Arabic, French, and marketing. I create engaging lessons to help you master new languages and gain essential marketing skills. Let’s reach your learning goals together!
We can work together to learn new languages.
Nadiah
GCSE Business, understanding key business skills and Exam preparationAs a GCSE Business tutor, I specialize in guiding students through the key concepts and principles of business studies. I focus on areas such as marketing, finance, operations, and human resources, ensuring students develop a well-rounded understanding of how businesses operate. My lessons are tailored to meet individual learning styles, incorporating real-world examples to make the material relatable and engaging. I emphasize critical thinking and analytical skills, helping students prepare effectively for their exams while fostering a genuine interest in the subject. With a supportive and interactive approach, I'm dedicated to helping students achieve their academic goals and build confidence in their business knowledge.
David
Achieve Your Marketing & Management Goals with an Expert in Luxury and StrategyMaster marketing strategies, communication, and management with a certified instructor holding a Master’s degree. With over 20 years of industry experience, including luxury marketing, and 15 years of teaching, I offer personalized classes to help students and professionals achieve their academic and career goals through practical, real-world applications tailored to their needs."
Saif
I teach GCSE | Alevel | BTEC Business studies to students who struggling with understanding content!I offer GCSE business tutoring and also help A-level students and BTEC learners. My goal is to make complex concepts in business management and accounting easy to understand. Whether you need support with coursework, exam prep, or just want to boost your knowledge, I'm here to help you succeed!
Yassin
Become a Marketing Pro: Join Our Online Classes Today!Level Up Your Career with Our Comprehensive Online Marketing Classes!
Want to excel in today's fast-paced digital world? Our online marketing classes are designed to equip you with the latest strategies and tools to succeed. Whether you're a beginner or looking to advance your skills, you'll benefit from:
Industry-Relevant Curriculum: Learn SEO, social media, digital advertising, content marketing, and more.
Expert-Led Instruction: Get insights from seasoned marketing professionals.
Flexible Learning: Study at your own pace, with classes that fit your schedule.
Practical Skills: Apply what you learn through real-world projects and case studies.
Take the next step in your career! Enroll today and become a marketing pro from the comfort of your home!
Vaishnavi
Any Subject to teach in English ~ I am learning SpanishEnglish is a global language and required to communicate across the world. I am here to solve this problem by teaching your kids, all the subjects in English language. If our trust aligns, we can work together.
However, I am learning Spanish right now, so apologies for the language barrier, if any.
Thank you
Mary
Unleash Your Inner Salesperson Training with Top Australian Retail Sales ManagerAre you new to sales or looking to take your skills to the next level? This course is designed to equip you with the essential tools and strategies to succeed in the dynamic world of sales.
Key Topics Covered:
Sales Fundamentals: Understand the sales process, customer needs analysis, and effective communication techniques.
Building Rapport and Trust: Learn how to connect with potential customers, build trust, and establish lasting relationships.
Overcoming Objections: Master techniques for handling common objections and turning them into opportunities.
Sales Psychology: Understand the psychology behind sales, including persuasion tactics and customer behavior.
Course Benefits:
Increased Confidence: Feel more confident in your abilities to approach and engage with potential customers.
Improved Sales Performance: Boost your sales numbers through effective techniques and strategies.
Enhanced Customer Satisfaction: Learn to provide exceptional customer service and build loyalty.
سمية
Marketing research, 3rd year marketing degree levelMarketing research is essential to decision-making in businesses. Students will learn to identify appropriate research methods based on the issues and objectives being studied, as well as to collect, analyze, and interpret data to better understand consumer behavior.
Shubham
Mastering advance Marketing And Sales Strategies: A professional guideIn today’s competitive business environment, marketing and sales professionals need cutting-edge strategies to stay ahead. This advanced-level course is designed for individuals who want to deepen their expertise and drive results in the dynamic fields of marketing and sales.
Through this comprehensive class, you will learn:
- Advanced market analysis techniques to identify trends and opportunities.
- Integrated digital marketing strategies that generate leads and enhance brand visibility.
- Sales funnel optimization and customer relationship management (CRM) for higher conversions.
- Effective negotiation and closing techniques for long-term business growth.
- Strategic approaches to customer retention, loyalty programs, and brand advocacy.
Whether you're looking to refine your skills, boost your business results, or become a leader in the industry, this course equips you with actionable insights and proven methods to excel. Join us for an interactive and engaging learning experience that will transform how you approach marketing and sales.