facebook
FavouritesAdd to Wish List
FavouritesAdd to Wish List
from11.84EUR/ h

Remote Customer Service Soft Skills Lessons for Teens & Adults

This class is for persons who are interested in working at home in the customer service industry. The focus is to learn basic soft skills that are essentially in adding to your list of skills when applying for your next customer support job. You will learn at the end, even if you have never worked as a support agent a day in your life, how to handle even the most difficult situations in the most professional manner.

Extra information

Bring your own laptop, and come ready with questions

Location

Online via webcam

General info

Age:
Teenagers (13-17 years old)
Adults (18-64 years old)
Seniors (65+ years old)
Student level:
Beginner
Duration:
60 minutes
The class is taught in:English
This class is for parents who do not have the time to assist their kids with homework because of busy work schedules. What's in it for your child? My goal is to help your child with homework needs in English, and to take it step further and pay special attention to comprehension and reading skills, all while doing so in a fun exciting setting. It is important that kids have additional support and so there are tutoring options available if so desired. I will also be assigning homework for when students leave our sessions, those will be followed up with on our next sessions and then I will be sending progress reports to you each week on your child's overall performa
This class is no Worst Cooks in America BUT I assure you after we are finished you will be able to make a decent home cooked meal with a very elegant flair. You will learn a wide range of cooking techniques backed by international flavors. It will be fun as we learn in 10 easy steps per meal! And if you have never cooked a day in your life, this will definitely work for you! I will post videos, recipes and instructions and you will replicate those and send photos and videos back.

Ask a question

Send a message explaining your needs and Daneille will reply soon:
The more detail, the better.
Ex. "Hi, when are you available to meet for a lesson?"

Availability of a typical week

(GMT -05:00) New York
MonTueWedThuFriSatSun
0              
1              
2              
3              
4              
5              
6              
7  Monday at 7:00  Tuesday at 7:00  Wednesday at 7:00  Thursday at 7:00  Friday at 7:00  Saturday at 7:00  Sunday at 7:00
8  Monday at 8:00  Tuesday at 8:00  Wednesday at 8:00  Thursday at 8:00  Friday at 8:00  Saturday at 8:00  Sunday at 8:00
9  Monday at 9:00  Tuesday at 9:00  Wednesday at 9:00  Thursday at 9:00  Friday at 9:00  Saturday at 9:00  Sunday at 9:00
10  Monday at 10:00  Tuesday at 10:00  Wednesday at 10:00  Thursday at 10:00  Friday at 10:00  Saturday at 10:00  Sunday at 10:00
11  Monday at 11:00  Tuesday at 11:00  Wednesday at 11:00  Thursday at 11:00  Friday at 11:00  Saturday at 11:00  Sunday at 11:00
12            Saturday at 12:00  Sunday at 12:00
13            Saturday at 13:00  Sunday at 13:00
14            Saturday at 14:00  Sunday at 14:00
15            Saturday at 15:00  Sunday at 15:00
16            Saturday at 16:00  Sunday at 16:00
17  Monday at 17:00  Tuesday at 17:00  Wednesday at 17:00  Thursday at 17:00  Friday at 17:00  Saturday at 17:00  Sunday at 17:00
18  Monday at 18:00  Tuesday at 18:00  Wednesday at 18:00  Thursday at 18:00  Friday at 18:00  Saturday at 18:00  Sunday at 18:00
19  Monday at 19:00  Tuesday at 19:00  Wednesday at 19:00  Thursday at 19:00  Friday at 19:00  Saturday at 19:00  Sunday at 19:00
20  Monday at 20:00  Tuesday at 20:00  Wednesday at 20:00  Thursday at 20:00  Friday at 20:00  Saturday at 20:00  Sunday at 20:00
21  Monday at 21:00  Tuesday at 21:00  Wednesday at 21:00  Thursday at 21:00  Friday at 21:00  Saturday at 21:00  Sunday at 21:00
22  Monday at 22:00  Tuesday at 22:00  Wednesday at 22:00  Thursday at 22:00  Friday at 22:00  Saturday at 22:00  Sunday at 22:00
23  Monday at 23:00  Tuesday at 23:00  Wednesday at 23:00  Thursday at 23:00  Friday at 23:00  Saturday at 23:00  Sunday at 23:00
from 11.84€Online via webcam

Good-fit Instructor Guarantee


If you are not satisfied after your first lesson, Apprentus will find you another instructor or will refund your first lesson.

Online reputation

  • Instructor since March 2020
  • Phone number verified
  • Linkedin connected

Availability of a typical week

(GMT -05:00) New York
MonTueWedThuFriSatSun
0              
1              
2              
3              
4              
5              
6              
7  Monday at 7:00  Tuesday at 7:00  Wednesday at 7:00  Thursday at 7:00  Friday at 7:00  Saturday at 7:00  Sunday at 7:00
8  Monday at 8:00  Tuesday at 8:00  Wednesday at 8:00  Thursday at 8:00  Friday at 8:00  Saturday at 8:00  Sunday at 8:00
9  Monday at 9:00  Tuesday at 9:00  Wednesday at 9:00  Thursday at 9:00  Friday at 9:00  Saturday at 9:00  Sunday at 9:00
10  Monday at 10:00  Tuesday at 10:00  Wednesday at 10:00  Thursday at 10:00  Friday at 10:00  Saturday at 10:00  Sunday at 10:00
11  Monday at 11:00  Tuesday at 11:00  Wednesday at 11:00  Thursday at 11:00  Friday at 11:00  Saturday at 11:00  Sunday at 11:00
12            Saturday at 12:00  Sunday at 12:00
13            Saturday at 13:00  Sunday at 13:00
14            Saturday at 14:00  Sunday at 14:00
15            Saturday at 15:00  Sunday at 15:00
16            Saturday at 16:00  Sunday at 16:00
17  Monday at 17:00  Tuesday at 17:00  Wednesday at 17:00  Thursday at 17:00  Friday at 17:00  Saturday at 17:00  Sunday at 17:00
18  Monday at 18:00  Tuesday at 18:00  Wednesday at 18:00  Thursday at 18:00  Friday at 18:00  Saturday at 18:00  Sunday at 18:00
19  Monday at 19:00  Tuesday at 19:00  Wednesday at 19:00  Thursday at 19:00  Friday at 19:00  Saturday at 19:00  Sunday at 19:00
20  Monday at 20:00  Tuesday at 20:00  Wednesday at 20:00  Thursday at 20:00  Friday at 20:00  Saturday at 20:00  Sunday at 20:00
21  Monday at 21:00  Tuesday at 21:00  Wednesday at 21:00  Thursday at 21:00  Friday at 21:00  Saturday at 21:00  Sunday at 21:00
22  Monday at 22:00  Tuesday at 22:00  Wednesday at 22:00  Thursday at 22:00  Friday at 22:00  Saturday at 22:00  Sunday at 22:00
23  Monday at 23:00  Tuesday at 23:00  Wednesday at 23:00  Thursday at 23:00  Friday at 23:00  Saturday at 23:00  Sunday at 23:00
from 11.84€Online via webcam

Good-fit Instructor Guarantee


If you are not satisfied after your first lesson, Apprentus will find you another instructor or will refund your first lesson.

Share


Awni
Online preparation for job interviews, presentations or communication skills( Oral or written)
I support you to land your dream job or give a presentation, and I can also help you with your texts , such as writing your cover letter and creating an effective resume. Also I offer support in communication issues. My method is based on the following points, so I can assist you in: Tips on how to format and structure your presentation. How to begin your presentation research. Things you need to include. What not to forget on the day of your interview presentation. How to build confidence ahead of delivering your presentation. Preparing for questions post-presentation. About me: I have a master degree and I am a former HR employee, who worked in an international company, I have also experience in communications and public relations. In addition I speak fluently four languages. So, this support can be for English, French or Arabic speakers.

Majda
I will teach you French and help you achieving your purpose in a short period ! 🎯💯
Learning languages is a beautiful adventure where you can get better results when you get someone to help you! I will be happy to be that person who helps you develop your french skills. I have a french certificate and an experience teaching online. I can also help you with English. Contact me now and we can discuss your goals and i'll create the perfect plan to achieve them.

Abir
English lessons for children and teenagers (english lessons )
Hi everyone My name is abir, I am Tunisian. I give English lessons for children and teenagers. I can help your child master English with a simple and motivating method. I mainly aim to help your child improve his level in English and above all to speak this language well.

Anja
Learn English quickly and effectively at your own pace! 🇬🇧👩‍💻
Hi there, My name is Anja and I am an English language teacher. I have bachelor degree in English and last year obtained master degree MA Education at University of Roehampton and therefore I am here to help you to expand your knowledge and improve your progression in school!📚📝🇬🇧 Alongside my 2 years experience in ESL online teaching , I used to have individual classes with pre-school age and we managed to pass our first exams successfully! I am providing English lessons for students on all levels and my students will benefit from detailed and highly individualised approach that enables them to learn at their own pace. My classes will equip them with high level communication skills, grammar and expand their knowledge about formal and informal language styles. Furthermore, I will be available for help regarding school assignments, homework or test preparations. Your classes will be held online. Try to book your class at least 3 days in advance and do not wait last minute to do your tasks! ⏰

Mary Joy
An English course for kids and young adults ages from 4–18 Learn English Kids that focuses on practical skills and interactive exercises
A combined skills course that focuses on improving all four English skills: listening, speaking, reading, and writing. Students practice new vocabulary in writing and speaking, and focus on increasing listening and reading skills. The goal of an English language class is to help students develop their ability to express themselves clearly and confidently in English, whether they are speaking, writing, or listening.

Anna
Online English classes with a passionate and dynamic native teacher, 18 years of experience
Online English classes of all kinds: Cambridge exam preparation Business English Conversation Help with studies Preparing for an interview or a talk in English To travel For specific purposes. I individualize classes or a course of classes to the needs of the student, to achieve their goals. And may it be a very positive, productive and enriching experience!

Lola
Coaching and Somatic Therapy helps you integrate your emotions and thoughts into a body-connected approach.
Somatic Coaching sessions address the felt experience of the body, its movement pattern and alignment in connection with thought and emotional patterns. Through the body, you will learn to regulate your nervous system, being able to create a greater habit of connection with yourself and your environment, being able to create more harmonious responses with yourself, reducing a reactive and stressful state. In the sessions we will work on the blockages that make it difficult for you to achieve your goals and the change and horizon through your body and how the body represents this state and feels the blockages. Through this embodied emotional and psychological integration, you will be surprised at how any change is much easier than you had thought. You will gain a safe space within yourself, where integrating emotions, blockages and trauma moves into your tolerance zone. In the sessions you will learn tools to improve your self-esteem, confidence and manage stress and anxiety in a very practical and personal way. I specifically work on the following somatizations: #insomnia, #stress, #anxiety, #chronic pain, #confidence, #fear of public speaking, #bruxism, #traumas

Prof Jamal
🌟🎓 Master Arabic with tailor-made and interactive courses! 🌟🎓
👋 My name is Jamal, a passionate trainer with years of experience, ready to support you in learning classical Arabic, Moroccan Darija (dialect) or reading the Quran... 🔸 Classes for all levels: Primary, middle, high school students or adults, my classes adapt to everyone. Even beginners are welcome! 🔸 Effective teaching methods: 📖 Reading: Understanding texts, improving vocabulary. ✍️ Writing: Mastery of the alphabet and writing techniques. 👂 Listening comprehension: Listening exercises to grasp the nuances of the language. 🗣️ Oral expression: Dialogues and discussions to strengthen fluency. 🔸 Individual support: Personalized courses with homework between sessions to ensure progress. 🔸 Flexible hours: Available every day, including Sunday, from 8:30 a.m. to 12:30 p.m. and from 2 p.m. to 9 p.m. 📲 Continuous support via WhatsApp to answer your questions between classes. 🔸 Guaranteed results: Whether you are preparing for exams or want to improve your skills, I am committed to helping you achieve your goals with innovative and caring teaching methods. Do not hesitate to contact me! Together, we will make your learning Arabic an enriching and exciting experience!

Camille
✅EFFECTIVE COMMUNICATION & PUBLIC SPEAKING: TECHNIQUES, TOOLS & METHODS OF SPEAKING & RHETORIC IN THE SERVICE OF LEADERSHIP
Improve your skills during oral interventions in public, better manage your personal/professional communication, the associated emotions & the resulting conflicts, master negotiation techniques (...): your objectives in terms of communication can be diverse and the objective of these sessions is precisely to support you in better achieving them. So, how can we send a clear message, be impactful, create a difference and make an impact? ➤ Whether your objective is personal or professional, speaking is a predominantly physical activity, relying on a body, a voice, a breath, a rhythm (diction), an emotion and above all techniques, tools, a method, a know-how, reflecting the speaker's involvement in his speech. ➤ On the telephone, in a meeting, in front of a client, his family (...), relevant and successful speaking must always be effective and efficient, with clear, simple and impactful messages, creating a balance between the message received and message sent. Coherence between form and content. ➤ So, how to listen and be listened to, convince and be impactful, challenge and make an impression, enhance your content, address your audience effectively and optimize the quality & clarity of the exchange / message? It is precisely a question of going through, applying and deploying practical and effective techniques of oral presentation, of simple intervention or of 'one to one` exchange, aiming to challenge your audience or interlocutor, by taking care of the substance as well as the form. , all in a professional or personal context. For this, there are verbal and non-verbal communication techniques. ➤ Thus, mastered, the practical method allows, through a set of simulations and scenarios based on your daily experience supporting pragmatic & concrete techniques, to improve self-confidence, self-assurance, ease by overcoming discomfort and controlling his emotion in public. But also to work on your leadership & charisma, in a context where empathy and emotional intelligence are at the service of communication. ➤ So, in this context, after having precisely defined your objective & gone through the blockages encountered, here are some examples of themes covered through concrete techniques & a targeted methodology: ✓Practical tools to perfect your rhetoric/repartee ✓Decode and use the practical communication tools of great leaders ✓Fundamentals (practices) of eloquence but also of public speaking (intonation, gaze, gestures, elocution, range, emotions, pronunciation, development of one's own style of charisma) to ensure consistency between substance & form ✓Fundamentals of Body Language to support and not interfere with the speech while being convinced & convincing. ✓ Highlighting their speech & promoting their speaking to arouse interest, by building on their strengths. ✓Creation of a coherence between the message emitted & the message received in order to improve its speech and in fact, its professional/personal relations. ✓Management of Q&A sessions & external reactions during an intervention or an oral exchange. ✓Practical tools to put your interlocutor at ease and appear friendly/interested. ✓To succeed in a negotiation/mediation. ✓On the one hand, learning to say 'no' simply in three steps AND on the other hand, getting people to say 'yes'. ✓To turn sentences into positive AND constructive. ✓To manage conflicts (eg 'assertive' communication techniques, eg CNV techniques - Non Violent Communication). ✓To put NLP (neuro-linguistic programming) at the service of communication. ✓To adopt effective, simple, fair and engaging language. ✓To use sentences, turns of phrase & expressions allowing to be precise, simple, effective & challenging. ✓To manage your personal & professional relationships with, for example, the preparation of your ratings. ✓Make your hypersensitivity a strength to tame your abilities. ✓Listening proactively and expressing / conveying ideas / message clearly. ✓ Avoid letting your emotions show through and propose a constructive solution to problems, while drawing on your own relational skills. ✓Be better equipped to recognize and immediately remedy situations that weaken their authority and affect their ability to communicate effectively. ✓Enhance their potential for expression and creativity (often underestimated until now) and 'apparent' sociability ✓Develop not necessarily self-confidence, but the 'appearance' of self-confidence, refine one's listening to respond adequately, open up to the resources of the imagination, free oneself from the rational to then structure one's speech. ✓Relate their communication objectives (project, institution, values, ideas, demands, etc.) to the form of their expression. ✓Learn and put into practice persuasive communication techniques and better understand the perception that others have of oneself. In order to improve his skills of 'self-presentation' and conveyed image. ✓Practical techniques to foster the engagement of the other party. ✓Strengthen the structure of its communication and develop a convincing argument in order to sell its ideas and projects. (...) ➤ To master the keys to successful public communication, it is necessary to strengthen the impact of your speeches: by structuring your interventions and taking into account the circumstances and the expectations of the public; by making an impact through storytelling; integrating the psychological and emotional factors of effective oral communication; by integrating emotions into the preparation of the message and arguments; anticipating objections and delicate situations; by preparing and structuring an attractive and convincing presentation framework; by experimenting with the rules of improvisation; by adequately managing difficult situations (...). ➤ In short, each session combines techniques & practical exercises adapted to your daily situations (filmed with your agreement in order to be reviewed, commented on, decoded together live), so that you can apply them immediately, and from the 1st session. THE TRAINER ➤ With training from Grande Ecole post-preparatory classes & Ivy League university in the United States, our teacher trainer has specialized and has worked for more than 15 years in the field, in Europe and North America, in renowned international public and private establishments, regularly speaking in forums and conferences, and also offering personalized INDIVIDUAL support, with pedagogy and careful methodology as the watchwords. ➤ PLACE, TIMETABLE, PRICES ✓ Locations: Geneva-Lausanne-Fribourg-Zurich-Neuchâtel-Lugano-Basel-Neuchâtel-Berne-Lucerne-Brussels-Luxembourg-Paris-Lyon. But currently, these sessions continue to be offered by videoconference in the current context and in accordance with general demand which is almost unanimous on this subject. ✓ Indeed, apart from the classic advantages of videoconferencing (time saving related to travel & their unforeseen events, eco-responsibility, increased schedule flexibility, etc.), the quality of the session & the interaction remain identical. In addition, the entire exchange, notes and recommendations are immediately transcribed on the dedicated chat. ✓ To support us among ourselves & to be pleasant to you in this sustainable / particular period and in a spirit of solidarity, the fees are temporarily reduced and will not increase after the start of our sessions. ✓ Languages: French/English. ✓ The progress following these private sessions is perceptible from 1 to 2 sessions (*2024 study). ✓ As other people do regularly, you can also please your loved ones by offering gift vouchers available all year round.

Alessio
Italian lessons for any level: in person, online, solo or group!
I've been teaching Italian for over 5 years, armed with a Double Degree in Languages, plus not one, but two Masters! 🎓 🇮🇹 And here's the ciliegina sulla torta: I just kicked off another Master's in Teaching Italian to Foreigners at Ca Foscari University. Now, I've got an awesome group of 10 recurrent students learning together with me (some solo and some in small groups or couple), each with specific goals, needs, and motivation. And I'm looking forward to meeting you! Are you ready to embark on an incredible adventure through the enchanting world of Italy, Italians, and gestures? :-) We begin by assessing your level, goals, and needs. Together, we craft a personalized plan, ensuring that your learning experience is tailored, efficient, and effective. The classes are tailored to suit your individual level, needs, and goals. Depending on you, we will use textbooks, online tools, or articles among others. My approach encompasses various aspects such as conversation, vocabulary, grammar, Italian culture, or test preparation. Book our class now!

Ayaka
Let's learn Japanese with a native through a casual talk
-------About me Name: Ayaka Origin: Osaka Japanese: Standard Japanese, Kansai dialect Jobs: Flight Attendant (past), Yoga Instructor (active) Hobbies: Traveling, Yoga, Photography, Walking and hiking, Cooking, Skiing, Animal lover ----------About the Lesson--------------------- The main focus will be on "Speaking." Q. Why is speaking the main focus? A. We want you to experience the joy of speaking Japanese through free talk. Just learning words from manga is not easy to understand what natives say in daily life. I will assist you in learning vocabulary and acquiring natural expressions by speaking with native Japanese speakers. -----A message to the students at the end----- I love cultural exchange and have a friendly personality. Having traveled to various countries and learning German, I understand the challenges and joys of learning a new language firsthand. This makes me happy to be able to help you learn Japanese. I look forward to the day when we can have enjoyable conversations together.

Fernando
Spanish course with focus on culture - From zero to fluent at your own pace.
I'm a professional Spanish teacher (native speaker), fluent in English and German, with a solid educational background and experience in social communication and languages. I specialize in teaching Spanish through culture, with entertaining content adapted for beginners, intermediate and advanced students. I offer fully customized programs, study material, and professional coaching for more intuitive and easy learning. Programs adapted to each objective and need. Conversation, grammar, academic texts, translation, text editing, cultural studies, etc. I have a degree in Communication, a Ph.D. in journalism and other advanced studies in the use of language, plus more than fifteen years dedicated to communication in Spanish. I also completed my training as a Spanish teacher and am constantly updating myself through courses and workshops related to communication and other relevant tools. Don't hesitate to contact me :)

Shubha
Bengali language fluently speaking and writing (Beginners to advanced level). I teach all ages female students and male 3 to 18 years old.
Hii, I'm from India. My native language is Bengali.This class is for the students who wants to learn bengali language. Here you will be learned speaking, Writing, Alphabets, Grammar structure, Word and Spelling dictation. If you want to learn speak and write natively. Then message me. I teach all ages female students and male 3 to 18 years old boy students.You can feel friendly to ask any question... Thanks & Regards

Said
English Tutor with a Master's degree in "English Language and Literature" and over 10 years of experience.
Hello! As an English tutor with over 10 years of experience and a master's degree in English language and literature, I am confident that I can help you achieve your language learning goals. Here’s why you should book a lesson with me on the Apprentus platform: - Experience and Expertise: My extensive experience and deep knowledge of the English language and literature allow me to provide you with high-quality instruction. - Personalized Approach: I adapt to your learning style and goals to help you progress effectively. I use the CEFR (Common European Framework of Reference for Languages) method to structure lessons and assess your skills. - Flexibility: Online learning allows you to study at your own pace and according to your schedule. - Results-Oriented: My lessons are structured to show you clear progress with each session. - Fun Learning: I strive to make lessons engaging and motivating. Book a lesson with me on Apprentus, and let's start your English learning journey today!

Amin
Conversational English and IELTS, TOEFL, TOEIC, SAT preparation.
A certified English Teacher| Master’s degree| Started teaching 9 years ago| Taught all ages and levels| Specializing in Conversational English and IELTS, TOEFL, TOEIC, SAT preparation. My teaching approach is designed to develop communication skills above all. We watch or read materials, such as videos, articles, stories, poems, then discuss them; we act out situations from everyday life; we take positions and practice debates. However, this doesn’t mean that we just practice speaking. I also have to make sure that the learner is not running in a circle. I’m here to ensure that they do not keep repeating the same mistakes or keep using the same expressions over and over in conversation. In order to keep making progress, I take my student on a journey that involves: • Improving their grammar. • Fixing their pronunciation. • Enriching their vocabulary by learning to use new words and common idioms. By the end of this course, you should be able to speak English fluently and confidently. PS: Currently, I’m working on my PhD thesis in English literature. Because of my academic specialty, I also help with academic writing and creative writing.