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from32.00EUR/ h

how to deal with challenging clients and how to self improve

Most people think about customer service as something that happens when people reach out to a business with a problem. That’s really only half the story, though.
Customer service isn’t just what happens when a customer calls or emails you. For example, it also happens when:

People are shopping for a solution and they find your business. Customer service is happening, even though that person isn’t even a customer yet.
People are on your knowledge base, answering their own questions. That’s customer service, too.

Extra information

bring good mood :)

Location

Online via webcam

General info

Age:
Infants (0-3 years old)
Preschool children (4-6 years old)
Children (7-12 years old)
Teenagers (13-17 years old)
Adults (18-64 years old)
Seniors (65+ years old)
Student level:
Beginner
Intermediate
Duration:
30 minutes
60 minutes
The class is taught in:English, Spanish

About Me

Easy going, very positive, great sense of humor type of person.
I worked on a cruise ship for a very long time in customer services and advanced quickly so I know all there is about what kind of clients are there and what to expect and how not to take it personally, anyone can do it with the proper guidance.
Alo is very important to be self-aware and how to be happy just the way you are :)

Education

The Higher Education Technical School of Professional Studies-Bachelor degree in web design
high school "Svetozar Miletic" Novi Sad- diploma in the tourism-tourist guide

Experience / Qualifications

Worked for more than six years in tourism and customer services. Positions such as Night manager, customer services representative, front desk supervisor, hotel controller.
a certificate about self-empowering

Ask a question

Send a message explaining your needs and Jovana will reply soon:
The more detail, the better.
Ex. "Hi, when are you available to meet for a lesson?"

Availability of a typical week

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from 32€Online via webcam

Good-fit Instructor Guarantee


If you are not satisfied after your first lesson, Apprentus will find you another instructor or will refund your first lesson.

Online reputation

  • Instructor since February 2021
  • Google connected

Availability of a typical week

(GMT -05:00) New York
MonTueWedThuFriSatSun
0              
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3  Monday at 3:00  Tuesday at 3:00  Wednesday at 3:00  Thursday at 3:00  Friday at 3:00    
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from 32€Online via webcam

Good-fit Instructor Guarantee


If you are not satisfied after your first lesson, Apprentus will find you another instructor or will refund your first lesson.

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After having identified together a problem, blockages and objectives, it is a question of analyzing them together then proposing a series of suggestions/reflections/pragmatic actions. Concretely, a session = a reflection + solutions. From the second session, 98% of our coaches say they felt a clear difference that influenced their daily lives* (2022 study). ➤ THERAPIST - COACH - PSYCHOPRACTITIONER - PSYCHOANALYST - CONSULTANT Trained at Grande Ecole post-preparatory classes & Ivy League University in the United States, our consultant teacher trainer has specialized and worked for more than 16 years, in Europe and North America, in the field, in renowned international public and private establishments, regularly speaking in forums and conferences, and also offering personalized INDIVIDUAL support, with pedagogy and meticulous methodology as the watchwords. ➤ PLACE, TIMETABLE, PRICES ✓ Locations: Geneva-Lausanne-Fribourg-Zurich-Neuchâtel-Lugano-Montreux-Basel-Neuchâtel-Bern-Lucerne-Brussels-Luxembourg-Paris-Lyon. But currently, these sessions continue to be offered by videoconference in the current context and in accordance with general demand which is almost unanimous on this subject. ✓ Indeed, apart from the classic advantages of videoconferencing (time saving related to travel & their unforeseen events, eco-responsibility, increased schedule flexibility, etc.), the quality of the session & the interaction remain identical. In addition, the entire exchange, notes and recommendations are immediately transcribed on the dedicated chat. ✓ To support us among ourselves & to be pleasant to you in this sustainable / particular period and in a spirit of solidarity, the fees are temporarily reduced and will not increase after the start of our sessions. ✓ Languages: French/English. ✓ The progress following these private sessions is perceptible from 1 to 2 sessions (*2023 study). ✓ As other people do regularly, you can also please your loved ones by offering gift vouchers available all year round. CONTACT / PROGRAM ✓ A la carte program: evaluated and adapted to each need.

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Robin (from 🇬🇧 🇬🇧 UK)
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A NATIVE English Speaker from the UK TEFL Certified, London, UK - 2010, PTLS certified - UK 2012 now living in Morocco! - English pronunciation - perfect your accent with GENUINE and AUTHENTIC ENGLISH SPEAKING PROFESSIONAL🇬🇧🇬🇧 Speak and sound English FAST, as I have grown up, studied, and worked throughout the U.K. extensively in many industries. (12+ years experience teaching English in the UK 🇬🇧 and London specifically as well as online globally. My class is tailored for yourself or with others - You will learn and improve your English grammar, build confidence when speaking English, and presentation skills. Develop your knowledge of business English and which English terminology can help to enhance your business for your English-speaking clients and customers - confidence building, I can help improve authentic speaking with English pronunciation. I have extensive knowledge of both job interview techniques and corporate interviewing, having had 20+ years experience recruiting employees for U.K. based businesses and sectors: Learning a language should be interesting and enjoyable, My lessons are taught in English and I speak basic french - This class will help you learn in an enjoyable and engaging way, tailored just for you.

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