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Logistic Management
Customer Service
Sales
Hicham
CasablancaMorocco
Trusted teacher
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Hicham
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(2 reviews)
Casablanca, Morocco
Trusted teacher
from52.00EUR/ h

Logistics and International transportation, customs regulations Morocco

SUARDIAZ Group logo
Office Executive Director
Office Executive Director
SUARDIAZ Group · Full-timeSUARDIAZ Group · Full-time
Apr 2024 - Present · 10 mosApr 2024 to Present · 10 mos
Casablanca Metropolitan Area · On-siteCasablanca Metropolitan Area · On-site
Freight Forwarding / Shipping line agency
Multimodal Integrated Logistics Solutions / Air freight
Warehousing & Distribution Facilities
Chartering & Brokerage (Break Bulk & MT Tankers)
Chart-Parties & Demurrage consultancy
Port operations / Cargo & Ship agent / Container handling
Forwarding & Customs Clearance
Administrative and documentation management

Extra information

own laptop, wifi good connection, Teams or zoom

Location

At student's location: Around Casablanca, Morocco
Online via webcam

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General info

suitcase iconSkills:
badge iconCustomer serviceright arrow icon
badge iconLogistic managementright arrow icon
badge iconSalesright arrow icon
Age:
Children (7-12 years old)
Teenagers (13-17 years old)
Adults (18-64 years old)
Seniors (65+ years old)
Student level:
Beginner
Intermediate
Advanced
Duration:
60 minutes
90 minutes
120 minutes
The class is taught in:French, English, Spanish, Arabic

About Me

• 30 years Management Experience in a multinational environment: Dry Bulk & Tankers Maritime Operations and vessels post Fixing, Shipping Sales & Marketing, Business Process improvement, Computing & IT, Projects General management.
• Charter Parties & Maritime Legal disputes consultancy
• Processing of strategic visions into business.
• Extensive experience and high level Expertise in shipping & Logistics (Containers & Break Bulk)
• Leadership, enterprising mind, innovation, quick adaptation and team management.
• Approach studies and launch of new activities and projects.
• Conducted 23 trainings in Shipping in 6 countries (Operations, Business Processes Improvement, Marketing & Sales)
• Fluently speak French, English and Spanish & Arabic

Education

1989-1993 Business Management Diploma High School of Management (HEM)
2012-2014 Executive Management Program MBA – HEC Paris

• High Certificate in Shipping from Cambridge Academy of Transportation UK
• High Certificate in Chartering From London university - United Kingdom

Experience / Qualifications

Professional Experience

Jan 2016 – today: General Manager of MARCHAR LOGISTICS – Casablanca, Morocco
• Chartering & Brokerage ( Break Bulk & MT Tankers)
• Freight Forwarding
• Ships Operations Agency
• Maritime Transportation & Logistics Solutions
• Warehousing & Distribution Facilities
• Chart-Parties & Demurrage Expertise & Consultancy
• International and local Maritime Laws consultancy

Feb 2012 – Dec 2015: Head of department / Dry Bulk & Tankers Maritime Operations department (team of 20 FTE)
OCP Group (Mining Industry) / Head Office Casablanca Morocco
• Managing business relations with Ports authorities, ship-owners, Suppliers and agents.
• Vessels Operations & Post-Fixing management (Bulkers & Tankers) / operating 1200 vessel (FOB/CFR) per year
• Ensure smooth running and optimization of Material & Human resources dedicated within 4 Maritime port Agencies under direct responsibility
• Charter Parties Management (setup of terms and conditions)
• Disbursement Account Cost Control and Management (D/A)
• Demurrage & Laytime Management Analysis
• legal disputes Management
• Freight & other loading and unloading surcharges cost control and billing
• Reporting to CEO (Operations KPIs, Shipping performances supported with comments and adjustment actions)
• Human resources & Training management
• Main Achievements: Department reorganization / Decrease of paid demurrages from 48 to 12MUSD for same volume within a period of 2 years / New processes implementation – Six sigma / reduced operational costs, incidents and claims

Feb 2011 – Jan 2012: General Manager – HANJIN SHIPPING / Casablanca - MOROCCO
• Representing and protecting HANJIN SHIPPING interests and dealing with Moroccan administrations and authorities
• Implementation of Smooth running and optimization of resources
• Operational management of HANJIN SHIPPING fleets (Loading and unloading management, Operational & Cost Control cost control, Disbursement Accounts Management)
• Market & Competition database Management (the key points and the weak points), existing customers and prospects,
• Sales budget (marketing and business plan for the country)
• Reporting to Regional Head office located in Spain of all statistics / market fluctuations, sales performances supported with comments and adjustment actions,
• Sales and marketing management within Morocco
• Human resources management
• Main Achievements: Increase of sales performances 2011 (25MUSD) vs (78MUSD) 2012 and Feedering contract setup

2008 - 2010 Sales and logistic Director –Port de Lille - France
• Implementation, understanding and follow up of the sales and logistics policy and strategy of the group,
• Prospecting of new markets (to develop the river traffic of goods that are using the road/rail traffic) and development of existing market share,
• Management, animation and monitoring of the sales and logistic team,
• Reporting of statistics / market fluctuations, sales performances supported with comments and adjustment actions,
• Follow-up and development of direct sales relation with Global Key Accounts,
• Management and monitoring of supply Chain

2005 - 2008 Trade Line Manager - MAERSK LINE / Madrid – Spain (Far East, Africa and South America services)

• Understanding and fully application of the general strategy implemented by the head office being in Denmark, convert it in regionalized directives, to adapt them to local and territory usage, which are passed on to regional sales managements,
• Maintain and develop a privileged and direct sales relation with Global Key Accounts,
• Collect and handle the economical, sales and marketing information by country and by service to study and to analyze the competition, the prospects and to detect the underexploited zones then pass on all database of propositions and directives to the regional sales management with the aim of using them to improve and develop their sales performances and market shares (Far east, Africa and America services)
• Elaboration, treatment and implementation of the commercial budget by maritime service and by country and by port.
• Elaboration and implementation of maritime freight list including all its components,
• Follow up, control and adjustment of components acting directly or indirectly on the operational and financial costs of maritime services,
• Elaborate and set up tools and methods with the aim of improving the knowledge of the profile of the customers, discovering new fields of income and increasing the efficiency and the profitability of sales and marketing actions,
• Treatment and direct follow-up of the international calls for tender
• Reporting of statistics / market fluctuations, sales performances supported with comments and adjustment actions,

2003 - 2005 Branch Office and Sales Development Director - MAERSK LINE / Tangier - Morocco
• Representing and protecting Maersk Line interests and dealing with local administrations and authorities
• Application of the general strategy and policy of the company and reach (affect) and better exceed the objectives and targets,
• Administrative, commercial and operational management of Maersk Tangier agency,
• Maintain a good image of the group with his clients and partners
• Conceive and set up a detailed database of the competition (the key points and the weak points), existing customers and prospects,
• Elaborate and the implement the sales budget (marketing and business plan of the region,
• Reporting of statistics / market fluctuations, sales performances supported with comments and adjustment actions,
• Sales and marketing management of the North of Morocco
• Direct Regional budget 2004 is 2,5 MUSD/ achieved at 125 % & Direct Regional budget 2005 is 3,5 MUSD€ / achieved at 140 %

2001 - 2003 Marketing and IT Director - MAERSK LINE / Abidjan - Ivory Coast

• Territorial Marketing and IT director managing a team of 11 employees, in charge of sales and marketing budget, follow-up and reporting of the performances. Management of computing and IT network.

1998 – 2001 Marketing and IT Corporate Manager - MAERSK LINE / Casablanca - Morocco
• Territorial marketing and IT Corporate. My main function was to contribute to the elaboration of sales and marketing budget, follow-up and reporting of sales performances to the management. Same, I was in charge of the computing and IT issues,
• National budget 1999 is 10 MUSD / achieved at 125 % & National budget 2000 is 13 MUSD / achieved at 120 %

1997 - 1998 Sales manager (Ship Chandelling) – CAP BLANC FOOD / Jorf Lasfar Harbor
• Contacting the ship-owners or vessels Masters by sales proposals of services and products
• Develop market shares and turnover

1996 - 1997 – Sales Senior Executive - HELLBERG AB / Frandeförs - Sweden
• Sales Prospects covering Arabian and African countries
• Insure the application of Sales policy and strategy of the company and reach and better exceed the objectives
• Performances & Market shares development

1994 - 1996 Logistics & Warehousing manager - MAWARID HOLDING / Casablanca - Morocco
• Management of warehouses and Vehicles Park,
• Logistic Management and warehousing to insure continues supplying of production sites
• Recording of warehousing operations relative to stocks

Reviews (2)


Hamza
Hicham is an excellent teacher with great teaching skills and great know-how. I highly recommend it.
Translated by Google. Click to view original.

Amine
Very competent, experienced trainer and teacher 5 🎖️
Translated by Google. Click to view original.
42.00EUR/ h

Become a high-level professional in logistics, transit, customs clearance and transport of goods (all modes)

Freelance trainer / teacher / consultant in the following subjects and disciplines: • International Transport management concept • Incoterms International Transport • Modes of international transport • Maritime Transport (management & documentation) • Road Transport (management & documentation) • Rail Transport (management & documentation) • Air Transport (management & documentation) • Multimodal / Grouping mode: (management & documentation) • Freight forwarders: missions & document management • Customs: economic regimes and procedures • PORTNET: Mastery of the management platform • Port Management: Master interactions and procedures with port stakeholders and operators • Management of chartering and consignment of bulk carrier vessels • Freight forwarding and transit office management Ideal for those who want to work in the country's many international transport companies and in the Transport sectors: Port and Airport Ideal for TRANSPORT COMMISSIONER- INTERNATIONAL FREIGHT, those who wish to undertake in the Large Business of Transport and vast sector of Goods Transport and Management of multimodal transport: Air, Road, Maritime, Rail, River, Express. Here you will be able to create, manage and develop your own International Transport, Groupage and Freight Company and profit from it. These training courses are UNIQUE • An Overview of the Modules: International transportation Air Transport Management Road Transport Management Maritime Transport Management Rail Transport Management River Transport Management Express Transport / Courier Management International Transport English Airport Infrastructure Management: Port and Airport World Gate Studies Consignment and Maritime Line Management Handling Management and Storage and Packaging Techniques Management of logistics platforms and Docks Container Management: Stuffing and unstuffing techniques Container Terminal Management: Management of Interstate Road Transport • Studies of port and airport professions International Transport Management • Goods Grouping Techniques: transport of small packages Containerized Goods Unbundling Techniques International Freight: Air, sea, road and rail pricing Transport Billing • In-depth study of all International and Airport Transport Documentation International transport risk management International Transport Law Cargo Insurance Management Maritime Expertise Management Management of Dangerous Goods Transport Operations Management of Refrigerated Container Transport Operations Study of professions in the logistics chain and transport: Shipowner, Consignee, Freight consolidator, Transport agent, freight forwarder, transporter, Handler, warehouse keeper, etc. Management of international transit operations The Function of Transport Manager/Responsible The role of Logistics Manager (Transport sector) The job of the Transport Agent: Organizer of Goods Transport: 1PL/4PL Studies of Large Transport Companies Customs and Transport of Goods Entrepreneurship: How to Create, Manage and Develop an International Freight Transport and Consolidation Company (very profitable for the ambitious) Practical Case Studies Unique Training in International Transport Logistics Management. Transport-Logistics Specialty The Transport Logistics Sector offers numerous jobs, both national and international (Canada, France, Belgium, China and Africa) Level: From BAC and above

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Availability of a typical week

(GMT -05:00) New York
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from 52€Online via webcam
from 81€At student's home

100% Satisfaction Guarantee

Good-fit Instructor Guarantee


If you are not satisfied after your first lesson, Apprentus will find you another instructor or will refund your first lesson.

Online reputation

  • Instructor since January 2023
  • Phone number verified
  • Google connected
  • Linkedin connected

Availability of a typical week

(GMT -05:00) New York
MonTueWedThuFriSatSun
0              
1            Saturday at 1:00  
2            Saturday at 2:00  
3            Saturday at 3:00  
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from 52€Online via webcam
from 81€At student's home

Good-fit Instructor Guarantee


If you are not satisfied after your first lesson, Apprentus will find you another instructor or will refund your first lesson.

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Private lessons
Logistic Management,
Customer Service,
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in Casablanca

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