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from34.34USD/ h

how to deal with challenging clients and how to self improve

Most people think about customer service as something that happens when people reach out to a business with a problem. That’s really only half the story, though.
Customer service isn’t just what happens when a customer calls or emails you. For example, it also happens when:

People are shopping for a solution and they find your business. Customer service is happening, even though that person isn’t even a customer yet.
People are on your knowledge base, answering their own questions. That’s customer service, too.

Extra information

bring good mood :)

Location

Online via webcam

General info

Age:
Infants (0-3 years old)
Preschool children (4-6 years old)
Children (7-12 years old)
Teenagers (13-17 years old)
Adults (18-64 years old)
Seniors (65+ years old)
Student level:
Beginner
Intermediate
Duration:
30 minutes
60 minutes
The class is taught in:English, Spanish

About Me

Easy going, very positive, great sense of humor type of person.
I worked on a cruise ship for a very long time in customer services and advanced quickly so I know all there is about what kind of clients are there and what to expect and how not to take it personally, anyone can do it with the proper guidance.
Alo is very important to be self-aware and how to be happy just the way you are :)

Education

The Higher Education Technical School of Professional Studies-Bachelor degree in web design
high school "Svetozar Miletic" Novi Sad- diploma in the tourism-tourist guide

Experience / Qualifications

Worked for more than six years in tourism and customer services. Positions such as Night manager, customer services representative, front desk supervisor, hotel controller.
a certificate about self-empowering

Ask a question

Send a message explaining your needs and Jovana will reply soon:
The more detail, the better.
Ex. "Hi, when are you available to meet for a lesson?"

Availability of a typical week

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from $34.34Online via webcam

Good-fit Instructor Guarantee


If you are not satisfied after your first lesson, Apprentus will find you another instructor or will refund your first lesson.

Online reputation

  • Instructor since February 2021
  • Google connected

Availability of a typical week

(GMT -05:00) New York
MonTueWedThuFriSatSun
0              
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3  Monday at 3:00  Tuesday at 3:00  Wednesday at 3:00  Thursday at 3:00  Friday at 3:00    
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from $34.34Online via webcam

Good-fit Instructor Guarantee


If you are not satisfied after your first lesson, Apprentus will find you another instructor or will refund your first lesson.

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Awni
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But currently, these sessions continue to be offered by videoconference in the current context and in accordance with general demand which is almost unanimous on this subject. ✓ Indeed, apart from the classic advantages of videoconferencing (time saving related to travel & their unforeseen events, eco-responsibility, increased schedule flexibility, etc.), the quality of the session & the interaction remain identical. In addition, the entire exchange, notes and recommendations are immediately transcribed on the dedicated chat. ✓ To support us among ourselves & to be pleasant to you in this sustainable / particular period and in a spirit of solidarity, the fees are temporarily reduced and will not increase after the start of our sessions. ✓ Languages: French/English. ✓ The progress following these private sessions is perceptible from 1 to 2 sessions (*2024 study). ✓ As other people do regularly, you can also please your loved ones by offering gift vouchers available all year round. CONTACT / PROGRAM ✓ First contact by email then by phone. ✓ A la carte program: evaluated and adapted to each need. ➤ The Apprentus calendar is not refreshed/updated.

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Espace
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➤Choose the appropriate mediator to carry out quality work and help each other move forward/overcome certain mechanisms. An awareness necessary for change will then make it possible to be part of a new dynamic of life, to calm down and to use all its potential in the emotional/family/professional domains. ➤ Self-exploration in order to free oneself from emotion through speech and action / application, involves questioning oneself, analyzing, taking distance, and understanding the issues / points causing suffering or distress, before finally freeing oneself from them. This is intended to promote significant changes in cognitive, emotional or behavioral functioning. ➤This methodological approach, halfway between first practical behavioral coaching in an 'Anglo-Saxon' style and then psychoanalysis accompanied by a dedicated specialized psychoanalyst psycho-practitioner, is based precisely on precise questioning techniques, offering help in finding solutions, mastering new ways of envisaging/dealing with/perceiving difficulties, then implementing actions to be carried out. Combining the advantages of the two approaches and choosing the appropriate mediator to carry out quality work and help each other move forward/overcome certain mechanisms, will therefore induce the awareness necessary for this decided change, towards a new dynamic. ➤Objective? Understand the mechanisms of induced thought & emotion, linked to given everyday situations and which involve blockages. Then act concretely thanks to pragmatic techniques / methodological approaches from coaching, adapted to your situation to regain power over your life. ➤To lead this change & realize these aspirations, a cohort of concrete tools are at our disposal, but which involve deepening self-exploration. To question yourself, analyze, take some distance & understand the issues / problematic points, before finally freeing yourself from them through action. ➤Examples of themes/problems regularly dealt with & which are the subject of dedicated specialized support, adapted to your plan: •Self-confidence, self-esteem/assertion, shyness, decision-making, personal development •Management of emotions & suffering expressed in the form of anxieties, depressive disorders, embarrassments, addictions, relationship difficulties, phobia, stress, anger, anxiety, negative thoughts, panic, depression but also modification of behaviors harmful to good -being (post-traumatic stress, injuries, dependencies, addictions, etc.) • Disorders of school/professional relations (tensions, (re)orientation, pressures & conflicts) Program and personal (family, romantic, friendly, emotional) & social (loneliness, communication difficulties generating pain/frustration) • Problem of concentration, procrastination, organization, professional efficiency, time management •Management of a past trauma of which you are the victim (...) ➤At the start, it is always a question of knowing the triggers that led you to get support and knowing what you hope to accomplish with this follow-up. ➤With specific techniques that have proven themselves & adapted to your case and through a methodological approach and pragmatic tools, the purpose involves on the one hand an exploration of oneself through psychoanalytic tools and on the other hand concrete actions, as is the essence of coaching which bears fruit from the first sessions, by making you autonomous. ➤Influenced by cognitive & behavioral therapies, by Anglo-Saxon coaching instruments & the European methodology of applied psychoanalysis, the approach therefore aims to seek links between current difficulties and past experiences, including repressed and unresolved conflicts and to confront difficulties that may be partially related to inappropriate thoughts or behaviors learned/adopted often in spite of oneself. ➤And if cookie-cutter advice is precisely not offered, that you will never be judged or directed but heard and guided, in a process of permanent/interactive co-construction...it is precisely because it is important beforehand to analyze together, to become aware, to study jointly, to deepen, to decode your blockages & your initial problem to clarify your aspirations. ➤ So, how does a session take place? After an initial inventory, 'diagnostic'/exploratory contact during which your expectations are examined, your problem, your blockages, your needs and objectives identified, it is a question of analyzing them together then changing perspective/approach, considering 'the impasse' differently, think differently about the difficulties, gradually get out of your comfort zone thanks to a series of pragmatic suggestions/reflections/actions to be applied, according to a line of work defined together, anchored in a relationship of benevolent trust. ➤ So, to develop coherent solutions in a living, authentic and assertive life, inspired by our intuition and elements of positive psychology, this individual support helps to: - create a clear picture of your desired future and your individual journey - activate your unique resources and strengths - transform inner insecurity into confidence in order to focus your inner power - broaden your scope - use your gifts to co-create the transition to a vital and vital way of life in harmony with nature. Concretely, a SESSION = REFLECTION + SOLUTIONS, with a readjusted strategy if necessary. ➤ THE COACH PSYCHOANALYST PSYCHOPRACTITIONER Trained at the Grande Ecole post-preparatory classes & Ivy League University in the United States, our psycho-practitioner psychoanalyst has specialized and worked for more than 15 years, in Europe and North America, in the field , in renowned public and private international establishments, regularly participating in forums and conferences, and also offering personalized INDIVIDUAL support. ➤ PLACE, TIMETABLE, PRICES ✓ Locations: Geneva-Lausanne-Fribourg-Zurich-Neuchâtel-Lugano-Montreux-Basel-Neuchâtel-Bern-Lucerne-Brussels-Luxembourg-Paris-Lyon. But currently, these sessions continue to be offered by videoconference in the current context and in accordance with general demand which is almost unanimous on this subject. ✓ Indeed, apart from the classic advantages of videoconferencing (time saving related to travel & their unforeseen events, eco-responsibility, increased schedule flexibility, etc.), the quality of the session & the interaction remain identical. In addition, the entire exchange, notes and recommendations are immediately transcribed on the dedicated chat. ✓ To support us among ourselves & to be pleasant to you in this sustainable / particular period and in a spirit of solidarity, the fees are temporarily reduced and will not increase after the start of our sessions. ✓ Languages: French/English. ✓ The progress following these private sessions is perceptible from 1 to 2 sessions (*2024 study). ✓ As other people do regularly, you can also please your loved ones by offering gift vouchers available all year round. 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Nolan
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Qualified teacher of Art & Design with over 20 years of experience and expertise. Specialist knowledge within Fine art, painting, drawing, printmaking and sculpture. Experienced teaching and managing University Arts London level 3 and level 4 courses along with teaching A level Fine Art within 6th form colleges in London and China. I offer one to one mentoring to assist those looking to build on course work, or those whom looking to improve on a personal level, develop and refine practical Art & Design skills, assist with sketchbook development and annotation and importantly, provide a friendly and tailored professional environment from which to inspire and help you on your artistic journey.

Qami
✅EMOTIONAL INTELLIGENCE & DAILY EMPATHY IN THE SERVICE OF NON-VIOLENT COMMUNICATION, CONFLICT MANAGEMENT, RELATIONSHIPS
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Ilene
Executive Functioning and Study Skills - Private Online Lessons
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David
Life-Changing Mentorship By MIT-Trained Guru| 10+ Years Experience in Math&Physics all Levels
I am a Math and Physics tutor with over 10 years of experience, backed by an MIT background and training from top technical schools. My lessons are unmatched, blending charisma, passion, and innovative teaching methods to create a magical learning experience. I focus on highly personalized, one-on-one sessions, understanding each student’s unique mindset to unlock their full potential. Teaching is my true passion! I genuinely enjoy sharing my knowledge and skills with those in need. My friendly and supportive attitude allows me to establish a connection with every student right from the first lesson. So, if you're feeling demotivated and down, don't worry! I'm here to help you find the motivation you need for both academic and personal success. If you have any questions, please feel free to contact me anytime here. I will respond to you as soon as possible!

Iskander
Support, Advice and Education in Personal Development and Self-Knowledge
I guide, support and advise people, individuals and organizations, so that everyone can develop as best they can as possible as a human being: - Heal from your suffering and be happier, - Improve yourself and move forward in your life, - Awaken one's awareness of one's inner reality and thus know oneself, - Connect with your inner potential and become ONE with yourself again, - Free yourself from your inner limits and thus become master of yourself and create your own reality. The Teaching is Balanced, United and Complete between all the main directions of being and life: - Psychic: Emotional Awareness and Self-Knowledge, - Ethical Guidance: Universal Principles, Values and Purposes transcending cultural differences, - Body / Physical: Hygiene, Health and Body Performance, - Spiritual: Connection to the Presence within oneself and around oneself, - Intellectual: Logic, Reasoning and Knowledge of the Natural and Human World (sciences), - Relational / Social: Relational Awareness, Verbal and Non-verbal Expression and Communication, Interpersonal Relations.

Robin
English Language 🇬🇧 Communication, English lessons, Perfect english accent, Grammar correction, business English, Phonics, Interview practice.
A NATIVE English Speaker from the UK TEFL Certified, London, UK - 2010, PTLS certified - UK 2012 now living in Morocco! - English pronunciation - perfect your accent with GENUINE and AUTHENTIC ENGLISH SPEAKING PROFESSIONAL🇬🇧🇬🇧 Speak and sound English FAST, as I have grown up, studied, and worked throughout the U.K. extensively in many industries. (12+ years experience teaching English in the UK 🇬🇧 and London specifically as well as online globally. My class is tailored for yourself or with others - You will learn and improve your English grammar, build confidence when speaking English, and presentation skills. Develop your knowledge of business English and which English terminology can help to enhance your business for your English-speaking clients and customers - confidence building, I can help improve authentic speaking with English pronunciation. I have extensive knowledge of both job interview techniques and corporate interviewing, having had 20+ years experience recruiting employees for U.K. based businesses and sectors: Learning a language should be interesting and enjoyable, My lessons are taught in English and I speak basic french - This class will help you learn in an enjoyable and engaging way, tailored just for you.

Dalu
Mandarin-English class, best fit for beginners and intermediate
For those who are interested in Chinese culture and Mandarin. In this class, I will take you to a basic understanding of Chinese Mandarin, interesting cultures and customs. I will take you to learn the basic daily Mandarin communication methods to ensure that you can acquire basic Chinese communication skills and meet the language needs of travelling to China.