This class is designed for beginners interested in entering the dynamic and competitive world of sales and customer service. The class provides a solid understanding of essential sales concepts and techniques, as well as the skills necessary to provide excellent customer service. During the class, participants will learn, through a combination of theory and practice, how to identify their target audience, develop persuasive presentation techniques, handle objections, and effectively close sales. Additionally, customer service topics will be covered such as: understanding customer expectations, improving customer communication, handling customer complaints, and building customer loyalty. The class methodology promotes active participation with practical activities and case studies that allow participants to apply what they have learned in real time, thus strengthening their confidence and sales and customer service skills. No prior knowledge is required to take part in this class, just a desire to learn and improve skills in the areas of sales and customer service. At the end of the course, students will have the skills necessary to successfully begin their journey in these fields. The class is perfect for anyone interested in working in sales and customer service, or improving their ability to interact with customers in any business environment.