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Introduction to Sales and Customer Service

This class is designed for beginners interested in entering the dynamic and competitive world of sales and customer service. The class provides a solid understanding of essential sales concepts and techniques, as well as the skills necessary to provide excellent customer service.

During the class, participants will learn, through a combination of theory and practice, how to identify their target audience, develop persuasive presentation techniques, handle objections, and effectively close sales. Additionally, customer service topics will be covered such as: understanding customer expectations, improving customer communication, handling customer complaints, and building customer loyalty.

The class methodology promotes active participation with practical activities and case studies that allow participants to apply what they have learned in real time, thus strengthening their confidence and sales and customer service skills.

No prior knowledge is required to take part in this class, just a desire to learn and improve skills in the areas of sales and customer service. At the end of the course, students will have the skills necessary to successfully begin their journey in these fields. The class is perfect for anyone interested in working in sales and customer service, or improving their ability to interact with customers in any business environment.

Location

At student's location: Around Santo Domingo, Dominican Republic

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General info

Age:
Teenagers (13-17 years old)
Adults (18-64 years old)
Seniors (65+ years old)
Student level:
Beginner
Intermediate
Duration:
60 minutes
90 minutes
The class is taught in:Spanish, English

About Me

Hola, soy un experto entrenador en ventas y servicio al cliente, con una sólida base técnica en Neuroventas. Con más de 6 años de experiencia total en esta industria, he dedicado los últimos 2 años a la formación y el desarrollo de equipos de ventas, y los 4 años previos, dominando la complejidad y las sutilezas de la venta directa.

Mi formación técnica en Neuroventas me ofrece una perspectiva única basada en la ciencia del cerebro, que me permite entender y enseñar cómo los clientes toman decisiones de compra. Esta comprensión de las ventas a nivel neurológico añade una dimensión adicional a mi enfoque de formación.

En mi actual puesto en Insight Telemarketing, he modelado y desarrollado eficientes programas de capacitación que han impulsado la productividad del equipo y el crecimiento de las ventas. Mi habilidad para comunicar y motivar es reconocida, y me apasiona compartir mis conocimientos con mi equipo y ayudarles a superar cualquier obstáculo que se interponga en su camino hacia el éxito.

Continuamente busco mejorar y adaptar mis técnicas para mantenerme al tanto de las tendencias actuales y emergentes en ventas y servicio al cliente. Mi objetivo como entrenador es impulsar a cada uno de mis estudiantes a alcanzar su máximo potencial, desarrollando habilidades sólidas y duraderas que les servirán en todos los aspectos de su carrera.

Education

entrenador en ventas y servicio al cliente, con una sólida base técnica en Neuroventas. Con más de 6 años de experiencia total en esta industria, he dedicado los últimos 2 años a la formación y el desarrollo de equipos de ventas, y los 4 años previos, dominando la complejidad y las sutilezas de la venta directa.

Experience / Qualifications

Con más de 6 años de experiencia comercial, me enorgullece haber trabajado durante 4 años como vendedor, donde conseguí conocer y entender profundamente los desafíos y la emoción que este rol conlleva. Durante los dos últimos años, tuve el privilegio de cambiar de sombrero y convertirme en un entrenador de ventas, un papel que me permitió unir y compartir mis experiencias del terreno con la teoría y las mejores prácticas de la industria.

Mi enfoque de capacitación está profundamente arraigado en mi educación técnica de Neuroventas, lo que me permite enseñar cómo los clientes toman decisiones de compra, y cómo potenciar esos conocimientos para mejorar la eficacia de las ventas. Esta combinación de experiencia, conocimiento técnico y pasión por la enseñanza me ha permitido desarrollar programas de formación en ventas que han beneficiado directamente a la empresa Insight Telemarketing.

Me enorgullece señalar que mi trabajo como formador ha tenido un impacto significativo, formando y capacitando hasta el día de hoy a 300 individuos en ventas y servicio al cliente. Estas personas no solo han desarrollado habilidades cruciales, sino que han experimentado un crecimiento en su desempeño, todo lo cual ha contribuido a un aumento general de la productividad y rentabilidad de la compañía.

En última instancia, mi objetivo es ayudar a los profesionales de ventas a prosperar en un entorno comercial competitivo, y seguiré trabajando en la búsqueda de nuevas formas de aportar un cambio duradero y un impacto real en la vida de los vendedores.

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Availability of a typical week

(GMT -05:00) New York
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9  Monday at 9:00  Tuesday at 9:00  Wednesday at 9:00  Thursday at 9:00  Friday at 9:00  Saturday at 9:00  Sunday at 9:00
10  Monday at 10:00  Tuesday at 10:00  Wednesday at 10:00  Thursday at 10:00  Friday at 10:00  Saturday at 10:00  Sunday at 10:00
11  Monday at 11:00  Tuesday at 11:00  Wednesday at 11:00  Thursday at 11:00  Friday at 11:00  Saturday at 11:00  Sunday at 11:00
12  Monday at 12:00  Tuesday at 12:00  Wednesday at 12:00  Thursday at 12:00  Friday at 12:00  Saturday at 12:00  Sunday at 12:00
13  Monday at 13:00  Tuesday at 13:00  Wednesday at 13:00  Thursday at 13:00  Friday at 13:00  Saturday at 13:00  Sunday at 13:00
14  Monday at 14:00  Tuesday at 14:00  Wednesday at 14:00  Thursday at 14:00  Friday at 14:00  Saturday at 14:00  Sunday at 14:00
15  Monday at 15:00  Tuesday at 15:00  Wednesday at 15:00  Thursday at 15:00  Friday at 15:00  Saturday at 15:00  Sunday at 15:00
16  Monday at 16:00  Tuesday at 16:00  Wednesday at 16:00  Thursday at 16:00  Friday at 16:00  Saturday at 16:00  Sunday at 16:00
17  Monday at 17:00  Tuesday at 17:00  Wednesday at 17:00  Thursday at 17:00  Friday at 17:00  Saturday at 17:00  Sunday at 17:00
18  Monday at 18:00  Tuesday at 18:00  Wednesday at 18:00  Thursday at 18:00  Friday at 18:00  Saturday at 18:00  Sunday at 18:00
19  Monday at 19:00  Tuesday at 19:00  Wednesday at 19:00  Thursday at 19:00  Friday at 19:00  Saturday at 19:00  Sunday at 19:00
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from 1139.87€At student's home

Good-fit Instructor Guarantee


If you are not satisfied after your first lesson, Apprentus will find you another instructor or will refund your first lesson.

Online reputation

  • Instructor since July 2023
  • Google connected

Availability of a typical week

(GMT -05:00) New York
MonTueWedThuFriSatSun
0              
1              
2              
3              
4              
5              
6  Monday at 6:00  Tuesday at 6:00  Wednesday at 6:00  Thursday at 6:00  Friday at 6:00  Saturday at 6:00  Sunday at 6:00
7  Monday at 7:00  Tuesday at 7:00  Wednesday at 7:00  Thursday at 7:00  Friday at 7:00  Saturday at 7:00  Sunday at 7:00
8  Monday at 8:00  Tuesday at 8:00  Wednesday at 8:00  Thursday at 8:00  Friday at 8:00  Saturday at 8:00  Sunday at 8:00
9  Monday at 9:00  Tuesday at 9:00  Wednesday at 9:00  Thursday at 9:00  Friday at 9:00  Saturday at 9:00  Sunday at 9:00
10  Monday at 10:00  Tuesday at 10:00  Wednesday at 10:00  Thursday at 10:00  Friday at 10:00  Saturday at 10:00  Sunday at 10:00
11  Monday at 11:00  Tuesday at 11:00  Wednesday at 11:00  Thursday at 11:00  Friday at 11:00  Saturday at 11:00  Sunday at 11:00
12  Monday at 12:00  Tuesday at 12:00  Wednesday at 12:00  Thursday at 12:00  Friday at 12:00  Saturday at 12:00  Sunday at 12:00
13  Monday at 13:00  Tuesday at 13:00  Wednesday at 13:00  Thursday at 13:00  Friday at 13:00  Saturday at 13:00  Sunday at 13:00
14  Monday at 14:00  Tuesday at 14:00  Wednesday at 14:00  Thursday at 14:00  Friday at 14:00  Saturday at 14:00  Sunday at 14:00
15  Monday at 15:00  Tuesday at 15:00  Wednesday at 15:00  Thursday at 15:00  Friday at 15:00  Saturday at 15:00  Sunday at 15:00
16  Monday at 16:00  Tuesday at 16:00  Wednesday at 16:00  Thursday at 16:00  Friday at 16:00  Saturday at 16:00  Sunday at 16:00
17  Monday at 17:00  Tuesday at 17:00  Wednesday at 17:00  Thursday at 17:00  Friday at 17:00  Saturday at 17:00  Sunday at 17:00
18  Monday at 18:00  Tuesday at 18:00  Wednesday at 18:00  Thursday at 18:00  Friday at 18:00  Saturday at 18:00  Sunday at 18:00
19  Monday at 19:00  Tuesday at 19:00  Wednesday at 19:00  Thursday at 19:00  Friday at 19:00  Saturday at 19:00  Sunday at 19:00
20  Monday at 20:00  Tuesday at 20:00  Wednesday at 20:00  Thursday at 20:00  Friday at 20:00  Saturday at 20:00  Sunday at 20:00
21              
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from 1139.87€At student's home

Good-fit Instructor Guarantee


If you are not satisfied after your first lesson, Apprentus will find you another instructor or will refund your first lesson.

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